These terms and conditions apply exclusively to the sale of tickets that provide access to the events Plein Air by Fuse from DELCO VZW to the holder of (a) ticket(s) (hereinafter: “Customer”).
The choice made by the Customer is binding and applies to all tickets of the original order. The Customer’s choice replaces c.q. modifies the existing agreement between DELCO VZW and the Customer.
In case an event that could not take place due to bad weather circumstances (or predictions), the Customer receives a voucher for an activity with the same essential characteristics is organised during this period.
The existing agreement between DELCO VZW and the Customer regarding the original order will be amended by this choice. The Customer agrees that his/her original order will be cancelled and that his/her right to access the event in question lapse. The Customer also agrees that as a result of this choice his/her right to get a refund of the amount paid for the original entrance ticket will lapse. The Customer agrees to receive a voucher.
The voucher will be sent with a voucher code to the email address with which the original purchase was made.
The email with the voucher code will be sent to the Customer as soon as possible after the cancellation of the event in question.
No fee will be charged for the delivery of the voucher.
The voucher states that it was delivered as a result of bad weather (predictions).
The value (credit) of the voucher includes the full value of the amount paid for the original entrance ticket.
The value of the voucher can be used to purchase a product of DELCO VZW until September 20, 2020 (= last possible Plein Air by Fuse event, after that date, Plein Air by Fuse in the current setting won’t take place anymore). The Customer will not be charged any surcharge for attending the new event. If the voucher expires, the Customer won’t be able to attend a new Plein Air by Fuse with it, and no further action, compensation or refund is required by DELCO VZW.
If the voucher value is not sufficient for the new order, the difference will have to be paid by the Customer. If the voucher value is greater than the new order, the balance will be paid out as a new voucher to the Customer.
If the Customer provides evidence to DELCO VZW that he/she is unable to attend another Plein Air by Fuse event before September 20, 2020, the Customer may choose for a refund.
The existing agreement between DELCO VZW and the Customer regarding the original order will thus be dissolved. The Customer agrees that his/her original order will be cancelled and that his/her right to access to the event in question will thereby lapse. In return, the Customer is entitled to a refund by DELCO VZW of the full value of the amount paid for the original entrance ticket.
The refund of the amount paid for the original ticket will be made using the same payment method as the original purchase, within a reasonable period of time.